For your safety

Privacy Policy and Terms of Use

Explanation

In this privacy policy and terms of use, (i) “we” refers to:
Recreation Park Heidestrand
Zwanenstraat 105 – 3520 Zonhoven
Registered in the Crossroads Bank for Enterprises under number BE0436.499.208
Email: receptie@heidestrand.be
Website: www.heidestrand.be

and (ii) “you” refers to any natural person who uses our website and/or our online platform.
This privacy and cookie statement is also available online on our website.

Introduction

This statement describes how we handle personal data and cookies related to the use of our website and services. We attach great importance to protecting your privacy and the confidentiality of your data. This statement aims to provide you with insight into how we collect and process your personal data and how cookies are used.

Definitions and Responsibilities

We are responsible for processing your personal data. As a user of our website, you have certain rights and obligations regarding the information you provide to us.

Protection of Personal Data

We take the protection of your personal data seriously. We comply with the General Data Protection Regulation (GDPR), as well as the Belgian Law of 8 December 1992 on the protection of privacy regarding the processing of personal data, and other relevant legislation governing data processing.
We have implemented appropriate technical and organizational measures to ensure the security and confidentiality of your information.

Processing of Personal Data

1. Collection of Data

We collect personal data such as name, address, email address, phone number, and other details necessary for our services. This data may be collected when you use our website, request services, or otherwise interact with us.
In particular, data may be collected when booking a stay through our website, subscribing to newsletters, or using contact forms.

2. Purposes of Processing

Your personal data is used for various purposes:

• Customer management: to administer customer accounts and execute contracts.
• Billing: to process transactions and issue invoices.
• Communication: to keep you informed about our services and offers, if you have given your consent.
• Service improvement: to optimize our website and services based on feedback and usage data.
• Booking management: to process your reservation correctly and provide you with practical information regarding your stay at Heidestrand.

3. Recipients of Personal Data

Your personal data may be shared with selected third parties that assist us in our business operations and services, including:

• IT service providers and cloud service providers
• Marketing and communication partners
• Legal and financial advisors
• Government and regulatory authorities, if required by law

4. Data Retention Period

Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, in accordance with legal retention periods.

Your Rights

As a data subject, you have several rights regarding the personal data we collect about you:

• The right to access and obtain a copy of your data.
• The right to rectification if the data is incorrect or incomplete.
• The right to erasure (“right to be forgotten”).
• The right to restrict processing.
• The right to object to processing.
• The right to data portability to another controller.

For more information about these rights and how to exercise them, you can contact Heidestrand using the contact details listed at the beginning of this statement.

For complaints regarding the processing of your personal data, you can contact the Data Protection Authority, Drukpersstraat 35, 1000 Brussels, tel: +32 (0)2 274 48 00, email: contact@apd-gba.be, website: www.gegevensbeschermingsautoriteit.be.

Cookies

1. What Are Cookies?

Cookies are small text files placed on your device that collect information about your visit to our website.

2. Use of Cookies

We use cookies to:

• Improve the functionality of our website.
• Analyze website usage to optimize our services.
• Support marketing purposes, depending on your preferences.

We may use tools such as Google Analytics or Meta Pixel for anonymized tracking and remarketing.

3. Managing Cookies

You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly as a result.

Changes and Contact

This privacy and cookie statement may be updated periodically. We recommend reviewing it regularly.
For questions or comments regarding our privacy policy or the processing of your personal data, you can contact us using the details provided above.

Disclaimer and Legal Notices

The use of this website is subject to the conditions described in this statement. These terms are governed exclusively by Belgian law, and any disputes fall under the jurisdiction of the Belgian courts.
We accept no responsibility for external links or content not directly managed by us.